Here are the different types of gas and electricity meters and how to read them:
Single-rate meter
Write down the five numbers shown from left to right, ignoring the last number or numbers, which may be shown in red.
Two-rate meter
For the top and bottom rows, write down the numbers shown left to right. Ignore the last number or numbers, which may be shown in red.
Two-rate single display meter
Some two-rate meters only have one digital display. They’ll either alternate between the two readings or you’ll need to press the button to make the display cycle through the readings for each rate.
Dial meter
Read the first five dials from left to right, ignoring the dial marked 1/10. Checking which way each dial turns, write down the number that the pointer has just passed, which will be the lower of the two numbers either side of the pointer.
Having problems with your meter?
If your meter has stopped or you’re having other problems reading your meter, call us on 0800 953 0164.
How do I read my gas meter?
Here are the different types of gas meters, what you’ll see and how to read them.
Digital meters
Write down the five numbers shown from left to right, ignoring the numbers after the decimal point (these may be shown in red).
Imperial meters
Write down the four numbers shown from left to right, ignoring the numbers in red.
Dial meters
Read the four dials from left to right along the bottom row only. Write down the number closest to each pointer. If the pointer is between two numbers, write down the lower number. But if it’s between 9 and 0, write down 9. Remember each dial turns in the opposite direction to the one before it, so check which way each turns.
Having problems with your meter?
If your meter’s stopped or you’re having other problems reading it, call us on 0800 953 0164.