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If you smell gas or detect a gas leak call the National Gas Emergency service (24 hours) on 0800 111 999

Smell Gas?

If you smell gas or detect a gas leak call the National Gas Emergency service (24 hours) on 0800 111 999

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Category

What happens if I don’t contact or pay you?

How can I change my bank account details?

When will my Direct Debit payments be re-assessed?

How will I be charged for my energy supply?

How do I make sure I’m paying the right amount?

How often will I get a bill?

How does paying on receipt of bill work?

How do variable Direct Debits work?

How do fixed monthly Direct Debits work?

How can I pay?

Independent help and support paying off fuel debt

Where can I go for independent support?

How can I find my nearest PayPoint outlet?

Can you switch your Pay As You Go prepayment to Southend Energy if you’re in debt?

Pay As You Go meters and debt

Bills and payments – Where else can I go for help?

What happens if I’m having trouble paying my bills?

How will my energy costs be calculated?

What should I do if I have an electrical emergency?

What should I do if I have a gas emergency?

How can I get in touch with you?

Why should I switch to Southend Energy?

How can I find my nearest PayPoint outlet?

What should I do if I’m worried about carbon monoxide?

What should I do if an electrical appliance is faulty?

What should I do if I have an electrical emergency?

What should I do if I have a gas emergency?

How do you work to keep customers safe and secure?

Can I join your Priority Services Register?

What winter fuel payments do I qualify for?

What are Cold Weather Payments and do I qualify?

Where can I get independent advice on utilities and energy efficiency?

Free Gas Safety Checks

Independent help and support paying off fuel debt

Where can I go for independent support?

Bills and payments – Where else can I go for help?

Where do you have to live to switch to Southend Energy?

Will I be without energy when I switch?

Is Southend Energy cheaper than other suppliers?

Does Southend Energy offer any discounts on energy costs?

Does Southend Energy offer the Warm Home Discount?

What if I still owe money to my current supplier?

How long will it take to switch supplier?

What if I have special requirements?

Why should I switch to Southend Energy?

Complaints Handling Procedure Leaflet

How can I make a complaint?

Tell us if you’re not happy

If you’re still not happy

How do I read my electricity and gas meters?

How will my energy costs be calculated?

What if my meter reading is incorrect?

What fuels are used to generate my electricity?

Pay As You Go guidance

How can I find my nearest PayPoint outlet?

What is a Pay As You Go meter?

Can you switch your Pay As You Go prepayment to Southend Energy if you’re in debt?

Pay As You Go meters and debt

What is emergency credit?

How do I read my Pay As You Go meter?

I’m moving home – what happens to my Pay As You Go meter?

I’ve lost my Pay As You Go key/card, what can I do?

Can I top up my meter over the phone or online?

How can I top up my meter?

My meter, key or card is faulty, what can I do?

How will my energy costs be calculated?

How do Pay As You Go meters work?

I’m having problems with my Pay As You Go meter, what should I do?

How can I get in touch with you?

Does Southend Energy offer the Warm Home Discount?

Citizens Advice leaflet – Know your rights

Terms and conditions

Pay As You Go guidance

Our Services to You

Guaranteed Standards of Performance

Complaints Handling Procedure Leaflet

What’s the Warm Home Discount and do I qualify?

How does the Warm Home Discount work?