This cookie policy provides information on cookies Southend Energy uses on its website, what they are for and how you as an individual user can control or block them using your browser. By continuing to browse the site you are agreeing to our use of cookies.

What is a Cookie?

A cookie is a small file of numbers and letters downloaded on to a device (e.g. computer, laptop, smartphone) when a user accesses some websites, including those of Southend Energy. Cookies allow us to recognise devices and help us remember information regarding your preferences (e.g. if you have created a personalised homepage, or if you have logged into a site). This helps users of our website, as it means their preferences can be saved each time they visit, without the need to re-enter them. Most major websites use cookies.

How can I see or control Cookies

You may delete and block all cookies from our sites, but parts of these sites may not work properly.

Most web browsers allow some control of most cookies through the browser settings. Your browser’s HELP function should also tell you how to do this, or your mobile phone manual.

Please be aware that restricting cookies on our websites may impact on some functionality

Cookies are used on this Website

  • Session Cookies. These are temporary cookies, which only exist in the period you access the website. Session cookies help websites remember what you did on the previous page, or if you have logged in, thus avoiding having to re-enter information. On our websites, these cookies do not contain personal information, and cannot be used to identify you.
  • Persistent Cookies. These are cookies, which remain on your device after you have visited our website. These cookies help us identify you as a unique visitor (by storing a randomly generated number) and help us remember preferences when returning to our websites, again meaning users don’t have to re-enter information.

Some cookies used on our website are provided by 3rd party services and applications. More details are provided in the table below

The length of time a cookie will remain on your device will depend on the type of cookie. On our website, these cookies do not contain personal information.

The table below identifies the cookies we use on our websites, their name and description.

Google Analytics

Google Analytics can be found on all listed websites.

These cookies are used to collect information about how visitors use our websites. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Cookie Description Expires
utmz stores where a visitor came from (search engine, search keyword, link) 6 months
utma stores each user’s amount of visits, and the time of the first visit, the previous visit, and the current visit (presumably partly for double checking of this information). 2 years
utmb and utmc are used to check approximately how long you stay on a site: when a visit starts, and approximately ends End of Session / 30 mins
More Info http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html

Southend energy - Our mission

The first local authority-owned energy company in Essex, we're proud to serve the people of Southend and Essex.

local energy

Local energy

We want everyone in Southend and Essex to get their energy as cheaply as possible. Our prices are always as low as we can possibly make them and we'll always actively encourage you to choose our cheapest tariff so you don't pay more than you need to for your energy.

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Helping people

Southend Energy is not-for-profit. It means every penny of surplus we make is invested in helping the most vulnerable people in our local community, not lining shareholder's pockets. We want to eradicate fuel poverty so no one has to choose between heating and eating.

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Here for you

With a range of online support as well as our friendly and expert customer service centre, whatever you need we can help. From making your home more energy efficient to getting help paying your bills or accessing benefits let us know and we’ll do our best to help you.

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